For our customers, the STÜRMER Service Center provides a service hotline, own workshops, experienced craftsmen from the fields of electrical engineering, communications electronics, automotive mechanics, mechanical engineering and mechatronics as well as field service staff. In addition, the connected and comprehensive spare parts store ensures a short-term supply of spare parts if required. Around 50 experienced and well-qualified service employees are also available on-site if needed.
Our Service:
Upon request, our service technicians provide installation and commissioning services, so that the new machines and systems can run reliably. Our trained personnel help the user to figure out quickly how to operate the new machine and to use it efficiently. These services save our customers time and money and help prevent incorrect use and queries. We also take care of the piping installations and, on request, plan complete customer systems. Depending on the maintenance contract, our service personnel carry out one-off or regular maintenance, hence ensuring that the machines run permanently and without interruptions. Should it be necessary to repair, it will be planned in consultation with the customer and carried out on-site or in our service workshops.
After-Sales-Service
Our After-Sales service offers you both hotline support and support on-site from specially trained staff. Whether planned service or fast help after a sudden machine failure, our intensively trained OPTIMUM service engineers are ready to help you with their many years of experience. They quickly and reliably take care of repairing your CNC machines. With our carefully considered service solution we help to keep your OPTIMUM CNC machine working in a trouble-free way.
Know-how for satisfied customers:
Our Engineering department has a well-coordinated team of specialists with excellent engineering qualifications. We view the clear, technical orientation of our staff as the basis for a high level of customer satisfaction.
This is what you can expect of us:
Delivery and Transport to Installation Site
On request, we also offer complete solutions including delivering your machine to the final machine site.
CNC Machine Service
Qualified CNC technicians offer you both the latest updates for your SIEMENS CNC control, and customer-specific adaptation and optimisation of your CNC machine tools. Supported among others by RENISHAW measuring systems or BLUM, clamping systems by SCHUNK.
Siemens Cooperation Partner for CNC Training
For many years, Siemens has been the system supplier of the control and drive technology for CNC-controlled lathes and milling machines by OPTIMUM Maschinen Germany GmbH. Due to our long-standing and successful collaboration, a cooperation partnership for CNC training in Bavaria was agreed in June 2012. Target-group specific courses familiarise the participants of the training programme with the various Sinumerik controls.
