Guarantee conditions of Stürmer Maschinen GmbH for marked welding machines under c.raftweld brand.


Dear customer,

All products under c.raftweld brand are subject to the strictest safety and quality controls. On selected welding machines we therefore give a guarantee on the function of our machines. These products can be recognised by a guarantee note in the article description and/or in the description of the scope of delivery. The following guarantee regulations define the scope, duration, guarantor and assertion of the guarantee. Your statutory guarantee rights against your seller for defects remain unaffected by this guarantee, can be claimed at no charge and are not restricted by this guarantee. This applies irrespective of whether a guarantee case exists and whether the guarantee is claimed. This guarantee is an additional service for the product you have purchased, which is not legally required and is granted by us on a voluntary basis.


1. Guarantor

Stürmer Maschinen GmbH
Dr.-Robert-Pfleger-Str. 26
D-96103 Hallstadt

2. Beginning, duration and territorial scope of the guarantee

The guarantee period of two or three years begins on the day of the first purchase of the new device by the end user. Please verify the date of purchase by presenting the original sales receipt. This must be made available when the guarantee claims are asserted and within the guarantee period. Otherwise guarantee claims are excluded.

The guarantee is valid throughout the world.

3. Procedure of assertion of the guarantee

You can assert material and/or manufacturing defects occurring within the guarantee period at our service center in text form. With the assertion, the presentation of the original sales receipt (see item 2.) within the guarantee period is required. The assertion of guarantee claims and/or the presentation of the original sales receipt after the guarantee period has expired excludes guarantee claims completely.

You can reach our service center under the following contact details:

Stürmer Maschinen GmbH
- Service Center -
Dr.-Robert-Pfleger-Str. 26
D-96103 Hallstadt

Phone number: +49 (0) 951 96 555 – 0


4. Scope and content of the guarantee

a) The guarantee is limited to material and/or manufacturing defects.

b) Material and/or manufacturing defects occurring within the guarantee period will be eliminated by us at our discretion either by repair or by replacement / exchange.

c) Within the scope of the guarantee work (repair or exchange, item 4.a.), we will provide only the spare parts necessary for this purpose free of charge. However, we do not take over the transport and installation costs, nor the work and additional services necessary to fulfil your guarantee claim, nor any other costs arising in connection with the claim under this guarantee.

d) Replaced parts become the property of Stürmer Maschinen GmbH.

e) The execution of guarantee services neither leads to an extension of the guarantee period nor does the guarantee period begin anew.

f) The guarantee is only granted once for each product. If we have provided guarantee services once for a device, the guarantee expires even if a further guarantee case should occur within the guarantee period.

g) For the duration of guarantee services, no substitutional devices will be provided or no costs will be assumed for them.

h) No further guarantee entitlements shall exist.

5.  Prerequisites for guarantee claims

This guarantee is limited to c.raftweld products purchased through one of our trading partners or directly from us, as we can identify by the serial number. Regardless of the existence of a guarantee case, you can ask our service centre whether the product you have purchased is covered by this guarantee.

Guarantee claims only arise if a defect or fault is not caused by:

  • misuse, disregard of our operating instructions / notes and improper use of the machine, or by the use of non-original spare and wear parts,
  • through one's own fault,
  • unauthorised modifications and repairs,
  • overloading the parts beyond the specified performance in the operating instructions,
  • negligent or incorrect handling and use of unsuitable operating materials,
  • inadequate equipment,
  • failure to comply with the installation requirements and conditions of use due to material provided by the buyer,
  • atmospheric discharges, overvoltage and lightning as well as chemical influences.

Also not covered by the guarantee:

  • Damage caused by the actions of third parties,
  • Wearing parts and parts subject to natural wear, such as all torch accessories (e.g. current nozzles, gas nozzles, nozzle assemblies, gas distributors, tungsten electrodes, guide spirals, gas lenses, collet and collet housings, etc.), wire feed rolls, coolant, hose packages, welding and cutting torches, intermediate hose packages, earth cables, welding cables - connecting hoses as well as power and control cables that are damaged or worn due to improper use, are treated as wearing parts,
  • Non-reproducible software errors,
  • Delivery items that have been taken outside the EU without our consent,
  • Used equipment after the guarantee period from first sale,
  • Execution of repair work and spare parts,
  • Conversion or alteration of old as well as third-party and used objects

6. Limitation of liability

Fault-based claims against us, regardless of the legal basis, are limited to intention and gross negligence, unless they are due to injury to life and limb. The amount of these claims is limited to the foreseeable damage.

7. Place of performance

Insofar as the guarantee claims are not asserted by a consumer, 96103 Hallstadt is agreed as the place of performance and jurisdiction for claims arising from this guarantee commitment.